797 Distillers 20oz Tumbler

At 797 Distillery, we are committed to providing you with the finest spirits and merchandise. We want you to be fully satisfied with your purchase, and we understand that there may be times when you need to return or exchange an item. Our return policy is designed to ensure a smooth and hassle-free experience for you.

1. Returns and Exchanges Eligibility:

• We accept returns and exchanges within 30 days from the date of purchase.
• Items must be in their original condition, unopened, unused, and with all original packaging intact.
• For spirits, the original seal must be unbroken.
• Merchandise, including clothing and accessories, must not show signs of wear, damage, or alteration.

2. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

a. Contact our Customer Service: Reach out to our customer service team at customer-service@797distillery.com or call our 901.445.0797 to initiate the return process. Please provide your order number and a brief explanation for the return.

b. Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions on how to proceed.

c. Package Your Items: Securely package the items you wish to return, including all original packaging and any relevant documentation. For spirits, ensure that the original seal is unbroken.

d. Ship Your Package: Ship the package to the address provided along with the RA number. We recommend using a trackable and insured shipping method to ensure the safe arrival of your return.

3. Refunds and Exchanges:

a. Refunds: Upon receiving and inspecting the returned items, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please allow a reasonable processing time for the refund to reflect in your account.

b. Exchanges: If you wish to exchange an item for a different size or product, please specify the desired item during the return process. Exchanges are subject to availability.

4. Non-Returnable Items:

• Personalized or customized items.
• Gift cards.
• Opened or partially consumed spirits.

5. Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund as necessary.

6. Shipping Costs:

Unless the return is due to an error on our part, the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

7. Contact Us:

If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer service team at [customer-service@797distillery.com](mailto:customer-service@797distillery.com) or call our toll-free number (insert number here).

Please note that this return policy is subject to change without prior notice. It is recommended to review our return policy before making a purchase.

**Shipping Information**

At 797 Distillery, we are dedicated to ensuring a seamless shopping experience, and that includes prompt and reliable shipping of your orders. We've outlined our shipping policies below to provide you with all the information you need:

**Shipping Locations:**

We proudly offer shipping to customers within the United States and internationally. Please note that shipping rates and delivery times may vary depending on your location.

**Processing Time:**

Our dedicated team works diligently to process and prepare your order for shipment within 2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly extended, but we always strive to get your order to you as quickly as possible.

**Shipping Methods:**

We partner with trusted carriers to ensure safe and timely delivery of your products. The shipping methods available may include Standard Shipping, Expedited Shipping, and International Shipping options. You can select your preferred shipping method during the checkout process.

**Shipping Rates:**

Shipping rates are calculated based on factors such as the destination, shipping method, and the weight or dimensions of your order. You can view the applicable shipping costs before finalizing your purchase.

**Estimated Delivery Times:**

The estimated delivery times for each shipping method will be provided during the checkout process. Please note that these times are approximate and may be subject to delays caused by factors beyond our control, such as adverse weather conditions or customs procedures for international orders.

**Order Tracking:**

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate its arrival.

**International Shipping:**

For our valued international customers, please be aware that additional customs fees, taxes, or import duties may apply upon delivery. These charges are the responsibility of the recipient and are determined by the customs authorities in your country.

**Shipping Questions:**

If you have any questions or concerns regarding shipping or the delivery of your order, please don't hesitate to contact our friendly customer support team. We are here to assist you every step of the way.

Thank you for choosing Distillery. We appreciate your business and look forward to serving you with top-notch products and exceptional shipping services.